Client Profile
Mr. Ryan works with a top-tier travel consultancy. The company onboards hundreds of clients every month and prepares their travel itineraries. The company stores this data in its CRM, which is critical to ensuring all clients are served well.
Requirements
Mr. Ryan was struggling to manage the administrative overhead associated with the influx of new clients whose details and customized itineraries needed to be entered into the company’s CRM without any delay. He sought help from his VM International virtual assistant.
Mr. Ryan’s travel consultancy company stores all the information regarding clients, including flights, local transportation, hotels, tour activities, restaurant reservations, and other vital information. Their clients access this to look up their itineraries as needed. It is critically important that all the information stated above, along with city guides and other important documents, is uploaded as quickly as possible to provide the consultancy’s clients with the best possible customer experience. Mr. Ryan’s VM International virtual assistant took over the data entry tasks seamlessly and continues to assist to this day.
From time to time, the VM International assistant even helps Mr. Ryan with hotel and restaurant reservations, along with research on activities to do in specific cities.
Mr. Ryan has been pleased with VM International’s services and has gradually delegated an increasing amount of work over time.
